Frequently Asked Questions
Everything you need to know about your ASN shopping experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days to most metropolitan areas.
What is your return policy for apparel?
We offer a 30-day return window for all unworn apparel with original tags attached. Items must be in their original condition to be eligible for a refund or exchange.
Do you offer international shipping?
Currently, we ship to select international locations including New Zealand and the UK. Shipping rates and delivery times vary by destination.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.